Cancellation and Refund Policy
Last updated: July 31, 2026
Overview
This policy explains how cancellations and refunds work for paid subscriptions on Dot AI Labs. It applies to all Pro and Premium plans purchased through the platform.
Cancelling your subscription
You can cancel your subscription at any time from your account settings. Cancellation stops future renewals but does not end your current billing period early — you'll retain access until the period you already paid for ends.
Refund eligibility
We offer a full refund if requested within 7 days of your initial purchase. After 7 days, subscription fees are non-refundable, including for partially used billing periods, except where required by law.
How to request a refund
To request a refund, contact us at support@dotailabs.com with your account email and order details. Approved refunds are processed to the original payment method within 5–7 business days.
Non-refundable items
Renewal charges, and any charges outside the 7-day refund window, are not eligible for a refund unless the service was materially unavailable due to an issue on our end.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.
Questions about a charge or refund? Reach us at support@dotailabs.com.